The collection of personal information on our website
Our website has a number of places where people can provide personal information to either connect to our services, get involved with us or donate money.
Our forms are designed so that you only need to provide the minimum required amount of personal information to complete your request or activity.
Further, our donations form (Donate) and food drives and fundraiser idea application (Get Involved) have additional security on them to ensure your information only goes to where it is supposed to and is only used how you have requested.
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Toys for Tots Sponsorship Application:
Collect contact info of potential sponsor and level of sponsorship
Christmas Bureau Application: https://www.abbotsfordfoodbank.com/cbapp/ (at Christmas) collect:
names of all family members
Children age & first name
The Christmas info is shared with CB staff. The info is also shared with the sponsor person/group/business, if the applicant has indicated they would like to be sponsored.
Starfish Summer App: https://www.abbotsfordfoodbank.com/summerstarfish/ (summer months)
Parent first/last name
Permission to text
# of school aged children in
What school does child attend/receive starfish pack from
Summer Starfish pick up location
Definition of personal information
Personal information is defined as “information about an identifiable individual”. This is information like your name, phone number, address and email address as well as any other information that could be connected to you.
On our website, we have taken care to design our forms so that there is very little personal information you provide us before you send it. However, if you do want to complete our forms, all our forms need a minimum of your name, and your email address. For the forms that ask for additional personal information when you’re donating we have added an extra layer of security on our website.
How we use and store the information you send us from our website
The following principles govern the collection, use and disclosure of your personal information.
Purposes for collection, use and disclosure of personal information
Many of our clients and our community supporters find it convenient to connect with us through our website. For that reason our website collects some personal information so that we can connect with you. However, we also welcome phone calls, emails and to our location on Essendene to receive services or get more information about us.
Archway Community Services collects and uses information from our website for the delivery of services, to connect you to volunteer opportunities, to be able to receive your donation and to issue you a tax receipts and to keep our supporters informed.
We only keep your personal information for as long as required by law.
The Archway Food Bank as part of Archway Community Services is accountable for the personal information we collect. Our Privacy Officer is the Director of Administrative Supports and she is responsible to advise the Executive Director on the agency’s compliance with this policy.
Disclosure of information to third parties
Archway Community Services does not give your information to any third parties unless it is required by law. If we are required to complete a third party request, we will use best practices to secure and transfer the data.
Archway Community Services does not sell, trade or rent information to third parties.
What we collect
We collect only the personal information required from you in order to complete the request you have submitted.
What we do with your information and how long we keep it
Archway Community Services does not use or disclose personal information for any purpose other than for the reason it was collected or as required by law. When information could be used for a different purpose than was originally consented, we are required to first obtain your consent.
Personal information is retained only as long as is necessary for the fulfilment of the purposes for which it was collected, or as required by law.
Accuracy of the information we collect
You can contact our Privacy Officer if the information you submitted through our website needs to be corrected.
The Archway Food Bank website protects information with appropriate security safeguards. In the event that there is an involuntary breach of security (e.g. our website is hacked), we will endeavor to inform all those who provided the Abbotsford Food Bank their information through our website of any relevant personal information losses.
The agency’s Privacy Officer will be involved in investigating a breach and the incident will be reviewed.
Individuals have the right to request access to their personal information unless there are exceptional circumstances. The Privacy Officer will assist with any access request.
Contacting our Privacy Officer
The Privacy Officer at Archway Community Services is Louise Smith, Director of Administrative Supports. She can be reached at email@example.com or at 604.859.7681 ext 238.